Recent Posts

Thermal Imaging Cameras

6/25/2020 (Permalink)

At our SERVPRO, we have access to a handful of advanced technology that helps us stay on top of things. In certain situations, our team members may use a device known as Thermal Imaging cameras to detect changes in temperature which can indicate water. 

When you have a water damage, the water you see is only part of the problem. The water you do not see, behind walls or beneath floors, poses a risk as well.

If you do not dry all the water, then you will likely have secondary damage from mold or other microbes.

Thermal Imaging Cameras

Our productions managers may use thermal imaging cameras to help determine where water may be hiding out of sight. These cameras draw attention to changes in temperature.

If we see a spot that registers much cooler than the area surrounding it without a good reason for the temperature difference, we know to check that spot with a moisture meter to see whether excess water is hiding there.

You might wonder why we do not simply use the moisture meter on every surface.

The moisture meter must touch the surface in the spot with the moisture to measure it. We could spend all day sticking the meter on every spot in the building, or we can use the thermal imaging camera to quickly scan and see the spots that merit further investigation.

Get It Right the First Time

After a water damage, you need a restoration crew that can dry your building completely the first time.

At SERVPRO of Lexington-Bedford and of Waltham/Weston/Watertown/Wayland, our production managers are equipped with the latest technology, including moisture meters, thermal imaging cameras, and a very useful app known as DryBook. 

Call us at the first sign of a water damage. We are available 24 hours a day to take your call and determine the best strategy for restoring your building. We always want to be available to whoever may need our help which is why we offer 24/7 Emergency Services. 

We pride ourselves on making fire and water accidents "Like it never even happened."

Insure your contents

6/23/2020 (Permalink)

House fires are the biggest challenge we face in restoration cleaning. Not only must we dry any water damage associated with putting the fire out and clean the soot, we also have to assess what can be restored help occupants come to terms with their losses.

Despite our training and experience, we never find it easy to deliver bad news, and the worst bad news is that a tenant's fire loss is not covered by insurance.

Landlord Limitations

The common misconception that a landlord’s insurance policy will cover a tenant’s contents costs tenants thousands of dollars a year in lost contents and cleaning bills.

In many cases, fires cost tenants everything they own.

Affordable Renter’s Insurance

It does not have to be that way. Renter’s insurance is reasonably priced given the peace of mind it brings.

Tenants who own cars can often get a discount when bundling renter’s insurance.

Depending on the policy, tenants may even get additional protections for theft outside the home or liability coverage. 

Landlord’s Insurance

Insurance for landlords differs from regular homeowners insurance because it only covers the structure.

When we are called to a job with tenants, we are not allowed to touch contents until we have verified renter’s insurance or confirmed the tenant will pay for services performed on their contents.

If there is no contents’ coverage and no commitment to pay, we will clean the walls, ceiling, and floors, but that is about it.

Similar Fires, Different Results

Two similar jobs can have very different results.

For one job, we were called to a home where a short circuit started an oven range fire that spread soot throughout whole house.

The landlord’s insurance covered removing soot from the outside of the cabinets and closets along with the walls, ceilings, and floors.

However, we were not permitted to open the closets or cabinets or to clean any contents because the tenant had no renter’s insurance.

In contrast, an electric short caused a fire in a closet of two-story condominium in Weston which affected all rooms on both floors and the attic.

The tenant in this case had renter’s insurance. Her insurance covered the $4000 invoice for the contents' restoration, while the landlord’s insurance covered the $15,000 invoice for structural restoration.

Losing Everything in a Fire

When a four-unit Waltham apartment building built in the 19th century had a fire a few years ago, the city’s fire inspector declared the building unsafe for entry. Tenants were locked out and unable to access their contents.

The owners learned that restoration on a building that old would require permissions from the city’s historical commission, and they decided a rebuild was cost prohibitive.

Rather than hiring a restoration company, the owners left the condemned building as is and sold off the property.

The tenants lost everything that remained locked up in the condemned building. Those who did not have renter’s insurance received no compensation.

What Do You Have To Lose?

If you or someone you know rents but does not have renter’s insurance, consider how much is at stake.

Take ten minutes to explore how much a renter’s policy would cost. Consider that whatever it costs, tenant's insurance protects against a devastating financial loss. 

We hope you never suffer a fire loss, but if you do, we hope you are properly insured.

And if you ever need our assistance for fire damage, we offer 24/7 Emergency Services and can help out right away. 

Our Water Extraction Machines

6/23/2020 (Permalink)

At SERVPRO, we stay one step ahead of our competitors by using advanced technology such as these Water Extraction machines. 

When you have standing water or saturated carpet following a water damage, we need to remove as much of the water as we can before setting up fans and dehumidifiers.

The more water we are able to extract, the faster your building will dry. Our Water extraction machines are efficient and always get the job done. 

Truck-Mounted Extractors

At SERVPRO of Lexington-Bedford and of Waltham/Weston/Watertown/Wayland, we prefer to use a truck-mounted water extraction machine like the one in this photo.

This is the same machine we use to clean carpets and extract the dirty water after cleaning. Truck-mounted extractors work very quickly and do not need to be emptied as often.

Portable Extraction Machines

If your loss is located too far from the truck or above the third  floor, we will use a portable water extraction machine instead.

These machines are far more powerful than your standard workshop vacuum and shorten the drying process.

Our franchise professionals are trained and certified Water Damage Technicians using professional drying equipment. You can count on us to dry your building using the latest science and technology to shorten the restoration time and minimize costs.

Call us as soon as you notice flooding, so we can extract the water and begin drying as soon as possible!

We continue to offer 24/7 Emergency Services and always look forward to helping whoever we can. 

Stay Alert during Summer Thunderstorms

6/23/2020 (Permalink)

In the past week, mother nature has given us some really nice summer days with the weather getting up to 90 degrees. 

With that said, scattered summer thunderstorms can blow by even in the summer. If we know anything about New England, it's that the weather can be very unpredictable.Rainfall, even in the summer, can be intense and overwhelming. 

Office Building Floods

An office building in Burlington, Mass. experienced an unexpected flood as a result of torrential rains recently.

The building owner said he watched the water quickly rise several inches above the ground level door jamb and start pouring into the building. The water flowed behind the walls and soaked an office carpet.

Drainage Issues

Water has not flowed in through this door in past storms, so the building owner suspects that a clogged underground drainpipe leading to a catch basin backed up.

He plans to repair the drainage to prevent future floods, but this goes to show flooding can happen anywhere, even on lots with preventive systems in place.

Importance of Drying

The owner thought he contained the problem by mopping up behind the flood, but several days later his tenant complained of a musty smell in the office.

Drying out porous materials like carpet and drywall is key to preventing microbial growth, so we are sending a crew to apply a botanical anti-microbial solution and set up fans and a dehumidifier to completely dry the area.

Emergency Ready Plan

In addition, we suggested downloading our free Emergency Ready Plan (ERPs) to create and store a plan digitally which will help expedite a disaster response if something should go wrong in the future.

Call us, the Professional leaders in fire and water restoration. 

When thunderstorms strike in our area, SERVPRO of Lexington-Bedford and of Waltham/Weston/Watertown/Wayland is available around the clock to respond to your flood emergency. We always offer 24/7 Emergency Service and always have team members on-call ready to help. 

SERVPRO Can Always Help You

6/1/2020 (Permalink)

Here at SERVPRO, our Professional SERVPRO Crew does not work a 9-5 schedule. We are always available 24/7 Day and Night. Our experienced, franchise professionals understand your situation and are always ready to help you out. 

When you are in need of assistance regarding water damage mitigation, mold remediation, or fire damage restoration, look no further than us!

In addition to those services, we also take great pride in providing top notch cleanings, sanitation work and can help you disinfect your structure. 

All of our technicians have been properly trained and are always eager to help you restore your property. 

The SERVPRO brand has been around for over 50 years and has more than 1,700 franchises across North America. Through the years, SERVPRO has been recognized as one of the leaders in the restoration industry. 

When we arrive on a job, we work diligently and efficiently to ensure your home or building gets back to normal asap. 

Most importantly, we value and listen to our customers. We always love your feedback and suggestions and whenever we hear about unhappy customers we strive to make it right and we will not be satisfied until the customer is. 

Do not hesitate to reach out to us for help!

781-861-0500

Always be Prepared with our Ready Plan App

5/29/2020 (Permalink)

Those who live in New England know how unpredictable the weather can be, even in the summer time. Believe it or not, despite how nice the weather can get in the summer, we can still experience severe thunderstorms. When Summer time is over, the fall and winter can bring in cold blasts, heavy snow, and bomb cyclones, just like the one we had to endure just two years ago. 

So no matter what time of the year it is, always be prepared by having our SERVPRO Ready Plan App ready to go. It is a free and useful download for all smartphones, so what are you waiting for?

Home owners and business owners creating a plan for their building will make everyones job easier if an emergency ever occurs. 

What can the SERVPRO Ready Plan do?

The Ready Plan also requests key contact information so you can store phone numbers, email addresses, even account numbers of critical emergency contacts including those for:

  • Water
  • Sewer
  • Electric
  • Gas
  • Plumber
  • HVAC
  • Non-emergency Police and Fire numbers

You can customize the contacts and include any information you know you might need, all in one place on your phone.

What makes this Ready plan great is the fact it is easy to share if you choose to do so. 

By storing this information in the Ready Plan App, you will also be able to quickly share it with others: baby sitters or dog walkers, etc.

Keep small problems from becoming major disasters!

 This is your tool for your preparation and protection. And of course, when you need us, we will be there for you! We continue to offer 24/7 Emergency Services and always have professional crew members on-call ready to go!

Lightning Safety Week 2020

5/28/2020 (Permalink)

2020 has been full of curveballs so far but this is something we can get ahead of. In a few weeks is National Lightning Safety Awareness week. June 21st to June 27th to be exact. The annual week for this is important because it raises awareness and is a great reminder on how to stay safe when lightning occurs. This week was created 20 years ago and Lightning fatalities have decreased significantly ever since. 

Facts

1 Bolt of Lightning is so potent it is more than 5 times hotter than the surface of the sun! A heat 5 times hotter than a summer sun? Crazy!

In America, lightning strikes the ground around 25 million times each year and causes 28 fatalities per year on average.

Many victims were caught in storms during work and leisure activities while their attention was not focused on the weather change around them. Water-related activities made up 34% of these fatalities. Always make sure to mind your surroundings and to be cognizant of what is going on. 

Safety 

Always make sure to monitor the weather forecast. DO NOT go in the water or swimming if the forecast calls for rain, thunder or lightning. When lightning occurs, do not touch electrical equipment, do not do plumbing of any sort, do not hang out on the porch or balconies. 

Lightning can enter structures by either a direct strike, through wires or pipes that extend outside and through the ground. It is important to seek shelter in either a building with electricity and plumbing or a metal-topped vehicle with the windows closed.

Always keep all of this in mind and have a safe & fun summer! 

Flooding Safety Guide this Summer

5/28/2020 (Permalink)

In the summer, storms pose a risk for floods. It is always a great idea to be prepared and protect your property before damage happens. 

First order of business is to get familiar with our Emergency Ready Plans (ERPs). Contact our office at 781-861-0500 and someone on our marketing team will be more than happy to explain how our ERPs work and how they can be beneficial. Having an ERP in place before damage happens allows us to mitigate the situation as quickly and efficiently as possible. 

The Federal Emergency Management Agency always has great tips and advice on flood safety. 

https://www.fema.gov/

Some advice from us during a Flood storm:

1. Never try to walk, swim or drive through a flood storm. 

2. Always make sure your drains and gutters are not cluttered in the summer time.

3. Only save what you have to save if you experience a severe flood storm

SERVPRO 24/7 Emergency Services

Flood damage that cannot be avoided can often be minimized with the proper water damage response. Our emergency crews are available to dry and restore your property should your home or office suffer a flood. We always have members on-call and ready to help whenever you need. 

Call as soon as possible to begin water damage restoration!

781-861-0500

Fire Prevention this Summer

5/28/2020 (Permalink)

It has really started to feel like summer the last few days with highs reaching 90 degrees. Obviously, with the warmer weather comes an increase chance of fires. Outdoor fireworks and BBQ grilling are known as staples in America during the summer. 

Fireworks are Illegal in Massachusetts

If you did not know already, fireworks are very dangerous and illegal in our state of Massachusetts. They often times can harm people and cause fires. Although fireworks are banned in Massachusetts, a handful of people try to use them around here every year so watch out for that. Never let kids or children play or handle fireworks. 

Grill safety

Grilling and BBQs are a popular option when it's summer time. We understand that. 

Here are some of best tips on how to grill safely and properly:

-Only grill outside and keep grill at least 3 feet from property. Do not let it touch a fence or wall. 

-Open your gas grill before lighting

-Don't leave grill unattended. Always be around the grill when it is on. 

-Clean your grill after each use to remove grease, which can cause a fire

SERVPRO's Always here for You

We wish you a warm summer season free of disaster, however, we are here 24/7 should you need our expertise to recover from a fire damage.

Do not hesitate to call us any time day or night. We are always Here to Help, Always offering 24/7 Emergency services.

781-861-0500

Certified: SERVPRO Cleaned (CSC)

5/13/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation. 781-861-0500

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.