Recent Why SERVPRO Posts

Watertown, Mass. Sewer Backup

6/28/2019 (Permalink)

Why SERVPRO Watertown, Mass. Sewer Backup Emergency sewage cleanup

Who do you call when pressure in the sewer line causes a backup through all of your drains? If you are a tenant, you call your landlord, of course. If your landlord is conscientious and caring, he calls SERVPRO of Lexington-Bedford & of Waltham/Weston/Watertown/Wayland to get the mess cleaned up as soon as possible.

Sewer Backup in Watertown, Mass.

For example, one afternoon a Watertown tenant was actually sitting on the throne when work on the sewer line created pressure that forced everything in reverse.

A rather unpleasant experience to say the least.

At 4:00 p.m., the landlord called us because he needed the mess cleaned right away so the home would be habitable that evening.

Fast Response

Our crew arrived on site about an hour later.

What a mess! Sewage had spewed out the kitchen sink and across the floor, out the shower drain into the tub, and up through the toilet.

Fortunately, our technicians are well versed in sewage cleanup. They cleaned, disinfected, and left the home “Like it never even happened.”

The tenants were back in their home within hours of the intrusion.

When you have a sewage problem in your Watertown home or business, call SERVPRO of Waltham/Weston/Watertown/Wayland for a fast response and thorough cleaning.

Commercial Disaster Restoration in Waltham

6/28/2019 (Permalink)

Why SERVPRO Commercial Disaster Restoration in Waltham Waltham Commercial Disaster Restoration

Who do you trust when your business is struck by a fire or flood? In Waltham, you can trust franchise professionals backed by over 40 years of experience in the industry.

SERVPRO of Lexington-Bedford & of Waltham/Weston/Watertown/Wayland is on call 24 hours a day, 7 days a week in any weather ready to respond to your commercial disaster.

Our crews have certifications in fire and water restoration from the Institute of Inspection Cleaning and Restoration Certification. And we offer a 1-4-8 promise to commercial clients. 

Our Commitment

Our 1-4-8 promise means that we will respond quickly to your commercial emergency.

One, no matter what time of day or night, we will call you back within one hour. Four, we will have a crew onsite beginning mitigation services within four hours. Eight, our production will communicate the scope of the mitigation and expected cost to your insurance carrier or property manager within eight business hours. 

Putting Business First

We understand that few businesses can afford to take time off to deal with disasters. Our franchise professionals focus on the needs of your business when planning a mitigation strategy. We provide outstanding, timely restoration that gets your organization back to work as soon as possible. 

Nationwide Support

SERVPRO has over 1700 franchises in the US and Canada. When disaster strikes here in Massachusetts, we can call in resources from neighboring states or across the country if need be. You can trust us to rise to the occasion no matter how big your facility or the extent of damage across our region. 

Planning for Disaster

No one wants to think about the worst before it happens, but up to 40 percent of businesses that close following a disaster will not reopen. Of those that do reopen, 75 percent had a disaster recovery plan in place. 

We encourage businesses to make a plan to survive disasters in advance. In fact, we will send out a representative to help your organization create an Emergency Ready Profile (ERP) free of charge. 

VIP Priority

In addition to making a solid plan to survive a disaster and get back in business as soon as possible, completing an ERP with our franchise puts you on our priority response list.

When widespread disaster strikes (floods, freezing pipes, ice dams, etc.), your organization will jump ahead of those on our waiting list who do not have an ERP in place.

Call our office today to schedule an ERP. We want to help you be “Ready for whatever happens.”

Disaster Services in Bedford, Mass.

4/24/2019 (Permalink)

Why SERVPRO Disaster Services in Bedford, Mass. SERVPRO Storm Team sends in reinforcements

Here in New England, the weather can be crazy from day to day and season to season. Over the past few years, ice dams, tornadoes, and microburst flooding have taken toll in our area.

Bedford, MA Disaster Services

When you are hit with a weather disaster, you need a partner to help you restore your building as soon as possible. You can count on SERVPRO of Lexington-Bedford.

Our locally-owned franchise has been helping your Bedford neighbors recover from weather disasters for thirty-five years. We have the knowledge and technology to save what can be saved, remove what cannot, and dry whatever is left.

National Support

As a member of the SERVPRO family of franchises, we have a nationwide network of franchises that can come to our assistance during widespread emergencies that exhaust local resources.

We also have the benefit of training from our corporate office and supporting software like DryBook so we can be certain we hold our employees to the highest standards of our industry.

Restoration First

After the devastation of a flood or fire, time is of the essence. The longer you are displaced or your business is interrupted, the bigger the toll of the event on your life.

SERVPRO approaches every loss with a “restore first” mentality. Whatever we can save, we will. This keeps the cost of claims down, yes, but it also keeps the cost to your family or employees down as well.

Trust Local Professionals

When the weather takes a turn for the worse and leaves you with storm damage, call us at 781-861-0500 so we can help reduce the impact of a disaster on your home or business.

Choose SERVPRO for IICRC-Trained and -Certified Employees in Lexington, Mass.

4/9/2019 (Permalink)

Why SERVPRO Choose SERVPRO for IICRC-Trained and -Certified Employees in Lexington, Mass. IICRC-certified crews restore your property to industry standards

At SERVPRO of Lexington-Bedford, we pride ourselves on handling every job by the book. Which particular book depends on the job.

IICRC

We follow the recommendations of a third party certification organization called the Institute for Inspection Cleaning and Restoration Certification (IICRC). The IICRC publishes the restoration standards for our industry. It approves our training programs and issues certifications to our employees when they pass certifying exams. 

Water Damage

The S500 Standard and Reference Guide for Water Damage and Restoration is the most important standard published by the IICRC for our purposes. Water restoration can account for up to 80 percent of our revenue, and even fire restoration and mold remediation jobs often include water damage that we need to address.

Our crews learn the science of drying. They understand the impact of temperature and humidity on the drying process. They know our equipment and how to set it up properly to facilitate drying.

They understand safety on the job site as well and often must instruct clients in this area.

Fire Damage

The S700 Standard for Fire and Smoke Damage Restoration guides our fire and soot cleanup efforts. Heat, soot, and smoke damage add another layer of complexity to the already challenging nature of cleaning in the wake of a disaster. 

Again, safety is paramount. Fire damage is not always apparent on the surface. IICRC-approved training teaches fire restoration technicians the hazards to watch for and how to stay safe.

Mold Remediation

We reference The S520 Standard and Reference Guide for Professional Mold Remediation for the correct procedures for treatment of microbial contamination.

Additional Certifications

Members of our team also hold additional certifications in the standards for trauma and crime scene cleanup and many other specialty restoration situations we may face.

Choosing the right restoration company following a disaster is imperative to avoid delays, get the job done correctly, and prevent secondary damage in the months and years ahead. Call SERVPRO of Lexington-Bedford for crews with the training, certifications, and experience to get your property restored correctly.

Choose SERVPRO of Lexington-Bedford: Locally Owned and Operated

4/9/2019 (Permalink)

Why SERVPRO Choose SERVPRO of Lexington-Bedford: Locally Owned and Operated Steve and Dave Taylor run the SERVPRO of Lexington-Bedford franchise

When you partner with our franchise for fire or water restoration, you not only get the power of the SERVPRO training system, DryBook software, and a national team of storm responders, you also benefit from the knowhow and experience of the Taylor brothers.

Locally Owned and Operated

Dave and Steve Taylor have been part of the SERVPRO family since their parents Lee and Barbara Taylor purchased the SERVPRO of Lexington-Bedford franchise in 1984.

The Taylor brothers grew up in the business and hold many restoration certifications. They have years of hands-on experience, and they keep abreast of changes in the industry as the technology and science improve.

Professional Network

Through nearly thirty-five years of emergency restoration, Dave and Steve have worked with many associated businesses in the area. They have an extensive network of professionals they call on to help get the job done when specialists are required. If we cannot clean it, the brothers probably know someone who can.

Community

As a locally owned and operated business, SERVPRO of Lexington-Bedford is dedicated to the communities we serve. Our franchise is a member of the Bedford Chamber of Commerce and the Lexington Chamber of Commerce.

The Lexington Chamber’s Annual Golf Tournament and the Bedford Chamber’s Flavors of Bedford are just a couple of the local events we support. 

We want to be here for you in your time of need. When things go wrong, count on the Taylor brothers for a local restoration team with decades of experience and nationwide support.  

SERVPRO DryBook Software Guides Our Decisions and Stores Job Data

4/9/2019 (Permalink)

Why SERVPRO SERVPRO DryBook Software Guides Our Decisions and Stores Job Data SERVPRO DryBook helps us apply the ANSI/IICRC S500 Standard

There are many advantages to being a locally-owned business representing a national brand. At SERVPRO of Lexington-Bedford, we appreciate the professional software that corporate provides, especially DryBook.

Follow the Standard

DryBook is proprietary software designed to guide our crews in the proper implementation of the ANSI/IICRC S500 Standard and Reference Guide for Water Damage Restoration.

Quick Calculations

While all of our crews are certified in water restoration and the calculations necessary for placing the correct equipment, DryBook helps us with quick calculations. We enter the size of a room and its saturation level, and DryBook lets us know how many pieces of equipment are needed to dry the room in a timely manner.

You can be sure that when a SERVPRO crew chief places fans and dehumidifiers in your property, the number is guided by the science of drying and not a guestimate based on how many pieces of equipment we have available.

Documentation

DryBook also provides a place to store all diagrams, photos, and signed forms associated with your loss. The crew chiefs also record daily moisture readings in DryBook, creating a permanent record of the drying process in your loss.

When you need your property dried quickly and efficiently, SERVPRO of Lexington-Bedford is here for you, around the clock, every day.  Our trained and certified crews will document your loss and make it “Like it never even happened.”