Recent Why SERVPRO Posts

Does Homeowner's Insurance Cover Mold?

8/16/2021 (Permalink)

SERVPRO technician inspects crawlspace for mold SERVPRO technicians are here to help and will inspect crawlspaces for mold growth.

Over here at SERVPRO of Lexington-Bedford and Waltham/Weston/Watertown/Wayland, we have been getting a lot of calls concerning mold. With the unusual amount of rain and humidity in July, followed by high temperatures, microbial growth has been very prevalent this summer. SERVPRO has an excellent relationship with insurance companies and we are happy to work with them directly so you do not have to. A common question that comes up is, “Does my homeowner's insurance cover mold remediation?” This is a fair question to ask but is difficult to answer. In the late 90s to early 2000s, most insurance companies changed the coverage in homeowners' policies to limit mold remediation. This is because there were too many claims being filed that amounted to hundreds of thousands of dollars being paid out by insurance companies. Because of this, policies got more specific about what they would and would not cover.

As a general rule of thumb, mold remediation is covered by insurance if it is a result of a specific problem that is covered by your policy. Furthermore, you must demonstrate that the mold damage was sudden, accidental and that you reported it immediately. For example, if your roof had a leak that you promptly fixed and in the process found microbial growth in the attic due to water damage, it would most likely be covered. But if you let the leak in the roof go unattended for a year before addressing it and then you found mold all throughout the attic, it would not be covered. The difference is that the roof leak is accidental but not fixing it immediately is negligence in which case the subsequent mold growth could have been avoided. It is important that you document everything in as much detail as possible to show your adjuster. If you come across mold in your home or business give us a call immediately to begin remediation. If it is covered by your insurance, we will work with them directly so you do not have to.

Why Realtors Choose SERVPRO

8/2/2021 (Permalink)

large home with a for sale sign in front of it Realtors choose SERVPRO when selling homes!

A good real estate agent has strong ties to the community and knows everything there is to know about the areas they do business in. Realtors regularly recommend and call on SERVPRO of Lexington-Bedford and Waltham/Weston/Watertown/Wayland for a variety of reasons. The most common reason is for a general deep clean of a home that is about to hit the market. Having your home professionally cleaned from top to bottom by highly trained professionals makes a huge impact on the overall presentation of the home. Beyond general cleaning, we can handle a host of other issues that may arise when getting a home ready for an open house. We have state-of-the-art equipment and advanced technology to handle deodorization. Whether it was a smoker or pets, we can remove unwanted odors from your home. Did you find mold during the home inspection? No problem! SERVPRO specializes in mold remediation so you do not have to worry about microbial growth while selling your home. Did you remodel the kitchen and bathroom ahead of listing your house? Let us handle the post-construction cleanup. We can professionally clean drapes, blinds, upholstery, walls, floors, ceilings, crawlspaces, and even your ducts! You do not want to leave sawdust sitting in your ventilation system as it can lead to mold growth that will spread through the HVAC system over time. No matter how big the job is, we are here to help. We can even clean out the home of a hoarder, regardless of how extensive the cleanup job is, we can clean it up and get your home into pristine condition. Find out why realtors choose SERVPRO to sell their homes faster at 781-861-0500.

Introducing Construction Manager: Nelson Valada

5/18/2021 (Permalink)

Construction manager Nelson Valada poses with his two dogs Construction Manager Nelson Valada with his two dogs Pretzel and Rosie

We are ecstatic to officially introduce the newest member of our management team, Nelson Valada! Nelson is the Construction Manager here at SERVPRO of Lexington-Bedford and Waltham/Weston/Watertown/Wayland. He joined our team in February 2021 and hit the ground running. He has 20+ years in the construction industry working as a carpenter, general contractor, and construction supervisor with experience in both residential and commercial settings. He is well versed in many trades and has “a guy” for everything. He has an 11 year old son who is an awesome hockey player and is active in Arlington Town Hockey Leagues. He is a Somerville High School graduate and currently lives in Burlington with his wife, son, and two dogs; Pretzel and Rosie. Nelson and his family are avid animal lovers who have adopted several pets over the years. His meticulous nature and high standards in “fit and finish” are commonly complemented along with his pleasant and easy going demeanor. We are happy to welcome him aboard to our new (Re)-Construction team!

Read what Peter from Weston had to say about Nelson’s recent work at his home, “Your painters have done an absolutely marvelous job with the basement. Their meticulous work brings vibrancy to a drab old basement. Throughout the entire salvage operation, from decontaminating the sewage backflow, to restorative carpentry and painting, your men acted with the utmost professionalism and courtesy. My hat off to the team at SERVPRO: they are role models for the industry.”

If you are planning to remodel your bathroom, kitchen, basement, or attic  this summer and are unsure of which contractor you can trust - look no further! Our franchises have been locally owned and operated for over 35 years - we live and work in this community too; we might even be neighbors and we are always here to help.

Institute of Inspection Cleaning and Restoration Certification (IICRC)

3/1/2021 (Permalink)

IICRC certified logo Institute of Inspection Cleaning and Restoration Certification (IICRC)

About the IICRC

The Institute of Inspection Cleaning and Restoration Certification, or IICRC, is a non-profit organization founded in 1972. The organization originally began as the International Institute of Carpet and Upholstery Cleaning Inc. but has grown to become the global organization that it is today with over 60,000 active technicians by expanding its scope. The Institute has 4 core values:

  1. Get it done: We don’t make excuses. We find solutions.
  2. Be honest: No one needs to be around to do the right thing.
  3. Embrace failure: We learn from our mistakes.
  4. One Team, One Mission: No silos. Our mission requires us to operate together.

The SERVPRO Mission

The SERVPRO Mission Statement is, “To develop a team of quality people who focus on excellent service, fairness, and mutual respect”. The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. The IICRC core values and the SERVPRO Mission Statement align with one another. Together, we have satisfied clients for over 40 years by being leaders in the industry.

We Are Here When it Matters Most

2/19/2021 (Permalink)

servpro tent and semi trucks SERVPRO emergency response storm team

According to CNN, “about 78 million Americans are currently under a winter weather alert and more than 27 million are going to bed under a hard-freeze warning”. The weather system that developed in the southern part of the country, with particularly high impact in Texas, is moving through the mid-Atlantic and east coast bringing snow, ice, and rain with it. At SERVPRO®, We are Here to Help® - our storm team has been activated and hundreds of crews are on standby to assist communities in need 24/7.

Our Highly Trained Teams Are:

  • Experts in water, fire, and mold restoration
  • Institute of Inspection Cleaning and Restoration Certified (IICRC)
  • Recommended by most insurance companies
  • Faster to any size disaster
  • Utilize advanced water inspection, extraction, and drying equipment

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Don't wait for a storm to hit to respond to water damage and have an emergency response plan in place just in case.

Our Mission

1/6/2021 (Permalink)

2020 is thankfully in the past, and hopefully the grass is much greener on the other side of 2021. In 2020, despite all the uncertainty and unprecedented events, we were still proud we were able to help out as many people as we did, as safely as we did. We always took all precautions necessary to each and every job and left no stone left unturned. As an "essential business", we remained open for the entire 2020 calendar year and continued to offer 24/7 Emergency Restoration services. In 2021, we look forward to continuing to work with our communities and strive to be better than ever. 

Integrity, Respect, Teamwork and, Excellence.

Those are four key aspects all of our employees always believe in. 

With integrity, comes honesty. Here at SERVPRO we believe in being honest people with strong character. We hold ourselves accountable and each other responsible which ties into teamwork. Here at SERVPRO teamwork is very important. We are only strong and successful when we all work together and build a powerful work environment. Here at SERVPRO, our team members are always flexible and supportive of each other. We can only accomplish what we set out to accomplish when we work as a team. 

We respect everyone here at SERVPRO. We respect our team members, our customers and our community. We are a patient group open to new ideas, different beliefs and suggestions. Treating others respectfully and professionally is something we take seriously every day. 

Finally, last but not least we are committed to excellence! We always want to give our customers a great experience so our crew always works hard! Our crew and team is thorough, diligent and focused on the task at hand. Our office members and the restoration team have an abundance of experience in this industry and are always more than ready to help out! 

Check out our Certified: SERVPRO Cleaned Program

8/20/2020 (Permalink)

This year has been a firsts for so many of us. Consumers, customers and employees have had to do numerous things differently this year compared to years past.  Being vigilant about our health and well-being is as important as its ever been, which is why many of us constantly think about the best ways to approach our daily lives during this pandemic.  

The 2020 Covid-19 Pandemic has certainly changed the way we approach things but one thing that has not changed is SERVPRO's commitment to helping our community. 

With our SERVPRO: Certified Cleaned program, we can help businesses, stores, offices, employees and customers feel as safe as possible. Our disinfecting and decontamination services can help give you a better peace of mind. Most of the general public has been more observant of cleaning procedures in 2020, and SERVPRO always takes pride in executing top-notch cleaning services. 

Whenever we conduct a Certified: SERVPRO Cleaned service, our professionals make sure no stone gets left unturned. Our crew has a vast deal of experience and has the proper training to help the community. We use C.D.C approved cleaning products and our products are also E.P.A registered. 

Our crew wears PPE to every job and are always eager to help out!

Show your customers and employees you are taking their well-being seriously, and schedule a SERVPRO: Certified Cleaning with us today!


24/7 Emergency Fire and Water Damage Services

8/20/2020 (Permalink)

Established in 1984, Our SERVPRO offers 24/7 Emergency services no matter how early it is in the morning or how late it is at night. We understand Fire and Water Damage can happen at any given time, and we are fully equipped and prepared to help out when it happens. We are the trusted leaders in Fire and Water restoration. 

At our SERVPRO, we are fortunate to have not one, but two outstanding, hard-working Production managers. We are also thrilled to have a handful of crew members who are dedicated to getting jobs done and satisfying customers. Our team has an abundant of experience and know what it takes to mitigate a disaster. 

We have team members on-call and ready to help out. Call us right away at 781-861-0500 if you experience water damage, flooding, or fire damage day or night. 

SERVPRO Can Always Help You

6/1/2020 (Permalink)

Here at SERVPRO, our Professional SERVPRO Crew does not work a 9-5 schedule. We are always available 24/7 Day and Night. Our experienced, franchise professionals understand your situation and are always ready to help you out. 

When you are in need of assistance regarding water damage mitigation, mold remediation, or fire damage restoration, look no further than us!

In addition to those services, we also take great pride in providing top notch cleanings, sanitation work and can help you disinfect your structure. 

All of our technicians have been properly trained and are always eager to help you restore your property. 

The SERVPRO brand has been around for over 50 years and has more than 1,700 franchises across North America. Through the years, SERVPRO has been recognized as one of the leaders in the restoration industry. 

When we arrive on a job, we work diligently and efficiently to ensure your home or building gets back to normal asap. 

Most importantly, we value and listen to our customers. We always love your feedback and suggestions and whenever we hear about unhappy customers we strive to make it right and we will not be satisfied until the customer is. 

Do not hesitate to reach out to us for help!


SERVPRO's Cleaning Expertise

4/2/2020 (Permalink)

SERVPRO of Lexington-Bedford and Waltham/Weston/Watertown/Wayland remains open and is available to help at this time

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training and CDC approved Cleaning products

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables

With commercial spaces we could do a cleaning and disinfecting of offices, schools, classrooms, Stairs, handrails, equipment, shelves, etc. 

While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and Massachusetts. 

If your home or business would like or needs deep cleaning services today, please do not hesitate and call our office in Waltham 781-861-0500. 

Regarding the Coronavirus

3/12/2020 (Permalink)

There has recently been an outbreak of a respiratory disease caused by a novel Coronavirus also known as the COVID-19. The Coronavirus was first detected in Wuhan, China months ago and has spread to 60 locations internationally as far as we know. One of those locations is the United States. 

  • SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards.
  • SERVPRO is performing all cleanup and bioremediation in accordance with the guidelines provided by the CDC and local authorities.
  • SERVPRO’s proprietary cleaning agent, SERVPROXIDE, is an EPA-certified, hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to Coronavirus (SARS-CoV-2/COVID-19) on hard, non-porous surfaces.
  • There is currently no product tested against this particular strain of the Coronavirus.
  • Proactive cleaning will not prevent or protect the building from future contamination if an infected person was to enter and occupy the building.

SERVPRO's Cleanup Protocol regarding the matter

SERVPRO professionals can perform proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. Please note and acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building. If you would like our SERVPRO Franchise to assist you during this time or if you have any questions, please contact our office in Waltham at 781-861-0500. 


The CDC encourages cleaning of high-touch surfaces as counters, tabletops, doorknobs, light switches, toilets, phones, tables at a minimum.  The CDC also recommends washing your hands often with soap for at least 20 seconds and limiting touching your face such as your eyes, nose and mouth.