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Water Damage

Water damage does not run on a 9-5 schedule so neither do we! We offer 24/7 Emergency Services and strive to make water damage look like they never even happened! If your residential or commercial property is ever affected by water damage, we are just a phone call away.

2 men standing in house with green equipment set out

SERVPRO Production Managers

A night after a house in Lexington experienced extreme water damage and flooding, Our two great production managers checked in on the good work done by our restoration crew. The house is back to looking clean and dry!

Saving Water!

Water is an essential in all of our lives and it is important to use it when it is necessary. Here's some tips we suggest to save on that water bill: 

  • Shutoff the faucet when you're brushing your teeth or washing your hands
  • Take a shorter shower and/or try not to shower multiple times in one day!
  • Purchase water-efficient goods such as shower-heads, toilets, washing machines and dishwashers
  • If you have any leaking pipes, fix them! Not only can this make your bill more expensive, but it can also because the cause of mold growing in your property!

Other ways to know!

It is important to deal with problems as you come across them because the longer you wait the more dangerous risks there are for your property. While standing water can be an obvious sign of water damage in your property, some other ways to know might be:

  • Staining on ceilings, walls and/or floors
  • Peeling paint and wall paper (though sometimes this can be from humidity)
  • Damaged flooring (such as buckling floors)
  • Decomposition on plumbing valves and fittings

If you see any of these on your property give us a call at 781-861-0500 today so we can set up a free estimate!

Water Categories & Classes

Categories determine the type of water while classes determine how wet building materials are.

Category 1: Coming from a sanitary source and does not pose a major threat from exposure. An example would be a tub or sink overflow with no contaminants

Category 2: Contains significant contamination and can cause various health issues if consumed. An example would be discharge from a dishwasher

Category 3: Heavily contaminated can have pathogenic agents. If consumed it can cause major damage to one’s health. An example would be a raw sewerage backup.

Class 1: Less than 5% of the combined space affected

Class 2: 5%~40% of the combined space affected

Class 3: More than ~40% of the combined space affected

Class 4: Deeply held in low evaporation materials such as plaster, wood or concrete

Water Damage & What to Do?

You're faced with a water damage in your home and if this has never happened before you might not know where to start! Here are some tips:

1. Do you have home insurance? Does it cover water damages and to what extent? Not all insurance companies will cover all expenses so make sure you choose wisely! Inform them of the loss immediately. 

2. What happened exactly and when? Knowing this information is important because from the moment the damage begins your time is ticking! Water is categorized differently depending on the source it stems from and building structures it comes into contact with

3. You don't have any resources to fix the damage yourself -- who do you call?! SERVPRO of Lexington-Bedford is equipped to assess the damage and help make it "Like it never even happened!"

Call us at 781-861-0500 if your home is ever faced with water damage!

What to do with Contaminated Waters

Back in September, we blogged about Emergency Water Damage Tips for clean water situations. But sometimes the water that affects a home or business isn’t from the cleanest source. Here are some tips for when it comes to dealing with contaminated water:


- Avoid all contact with sewage and items contaminated by sewage. Wash your hands thoroughly if you come in contact with contaminated items.

- Do not walk through contaminated areas, as you could spread damage to unaffected areas.

- Do not turn on the HVAC system if there is a possibility of spreading contaminated air. – Do not use household fans to dry the structure; air flow could spread contaminants.

- Discard any food and/or products for personal hygiene and cleanliness if exposed to the contaminated areas.

- Call your local SERVPRO Franchise so we can make it “Like it never even happened

Water Damage You Can't See

Your home should be your place of rest. But when water begins leaking - even small leaks in areas you can not see - your home could quickly become a source of stress. The possibility of harmful mold, rot and unseen damage may affect the value of your home and the health of your loved ones. 


If a water damage occurs in your home, just call us at 781-647-9100 and we'll be there to help make it "Like it never even happened." 

Sump Pump Failure

While half of our team was down in VA & NC dealing with flooding from Hurricane Matthew, up here in MA we experienced some flooding from heavy rains. For this job, SERVPRO of Lexington-Bedford responded to water damage in the lower level of an occupied single family residence in which the cause of loss was a sump pump failure. The water affected the lower drywall walls and flooring in the lower level. We removed baseboards, drilled holes to allow for drying and successfully dried out the home in 3 days. Afterwards we applied a plant based anti-microbial to the flooring to make it like it never even happened.